1. Is CareTeam, LLC a Home Health Agency?
No, we are not a home health agency. We are a non‐medical service provider offering
companion and personal assistance services to adults, nanny and babysitting services to families,
and substitute child care workers to Child Care Facilities.

2. What is the CareTeam, LLC difference?
We will hire, train, and monitor workers assigned to your family home and/or facility. We are a
staffing agency, therefore all workers will be either a temp‐to‐perm placement or a direct hire.
We will also provide support and guidance with locating additional community resources for
families and facilities. We are willing to provide a select group of customers with discounted
services based on a sliding fee scale. Additional financial information and approval will apply.

3. What are the CareTeam, LLC forms of payment?
We prefer payments via the PayPal link on our site. Since we are not a Home Health provider,
we don’t accept Medicare or Medicaid payments. We will be able to accept some forms of Long
Term Care insurance. We will bill the family and they will be responsible for seeking
reimbursement from their insurance company. Please call the main office for further details.

4. What is the process for securing a Worker for my family and/or facility?

a. Complete the inquiry page on the website.
b. A representative makes contact within 48 hours or the next business day.
c. Download the questionnaire and consent forms.
d. The representative will provide instructions to submitting the necessary forms. A
representative will sit down with the family member or child care agency,
providing an overview of services and fees.
e. The agency representative will compile information and research for several
candidates who meet the requirements of the position.
f. The customer will get a chance to meet and interview the candidate.
g. The worker will be identified and will be matched with the customer.
h. The customer can cancel the assigned worker if they are not satisfied with the
results.
i. The customer is entitled to a refund within the first 14 days of the assignment
only.

5. What is the average turnaround time for securing a worker?
Please allow enough time for the worker to be hired, trained, and prepared for the assignment.
Turnaround times vary based on the identified needs of the family and/or facility. The turnaround
time may be significantly reduced if you are a returning customer, or if we can get your information
packet completed and processed in a timely manner. Once your family or agency has gone through
the initial process, you will have the option of utilizing our On Call Services.

6. How much should I pay the worker?
Take a look at our Rates under the Contact Us: Downloadable forms tab.

7. What if I don’t like the Worker assigned to my family or agency?
You are under no obligation to keep the worker if you are not satisfied with their performance
or you think it is not a good match. We will locate you someone else in a timely manner.